We will replace any product which has a manufacturer’s defect or fault, provided that it is returned to us within the product’s warranty period as offered by the manufacturer.
Advise Us of the Problem
Before returning a faulty product please email to us letting us know your name and order number, then describe the fault and the problem it causes.
Package the Item & Clearly Address it
After you’ve advised us of the product’s fault we’ll let you know what to do next, normally you’ll need to pack the item in its original packaging (if you still have it) and return it to us!
Our Return Address is stated on every Packing Slip you will receive together with your ordered items. If it should be necessary send it back to the given address!
Please note: The address on our Packing Slip is our administration address and is purely for correspondence and returned items. We are unable to accept visitors and do not hold any of our products at this address.
Remember to include your own address as the “Return Address” this will help prevent it becoming lost and enable the postal service to return it to you if it was not delivered to us. You will find our return address also on the packing slip and invoive!
Post It – Consider using an Insured Postal Service
Do be aware that if we do not receive the faulty item, because it is lost in the postal system, we cannot replace it. We recommend that you consider returning the item using an insured postal service.
Replacement Time Scale
We aim to replace your faulty item if it is is covered by the manufacturer’s warranty as quickly as possible – usually dispatching the replacement within 7 working days of us having received the returned faulty item(s). Occasionally it may take a little longer if we need to obtain a replacement, on your behalf, from the manufacturer.